Help center
Frequently asked questions
Below are some common questions from our customers. If you have another question, email us at info@online-vitamins.com.
Before you buy
Do you offer bulk or subscription discounts on vitamins?
Not at this time, but possibly in the future.
Are your supplements third-party tested for quality and purity?
Yes. Our supplements are manufactured in facilities that follow strict quality standards, and our products are tested for purity and potency so you can feel confident in what you're taking.
Do you offer next-day delivery?
Yes, next-day delivery is available for selected items and regions. Please check our Shipping Policy for more details.
Are your supplements suitable for dietary needs like vegan or gluten-free?
Many of our products are vegan, gluten-free, or free from common allergens. Each product page lists its ingredients and supplement facts so you can find the options that suit your needs.
Can I set up a recurring order for my vitamins?
Not at this time, but possibly in the future.
Do you sell prescription medications?
No, we don't. We specialize in over-the-counter vitamins and dietary supplements, not prescription or compounded medications.
What is your return policy?
Our return policy varies by product type. Please check our Refund Policy for detailed information.
Can I see the ingredients and supplement facts for your products?
Absolutely. Full ingredient lists and supplement facts are available on every product page so you know exactly what's inside.
Are your supplements FDA-approved?
Dietary supplements aren't FDA-approved, but ours are produced in FDA-registered, GMP-compliant facilities that meet strict quality and safety standards.
Shipping
Can I track my order in real time?
Yes, once your order is shipped, you'll receive a tracking number that allows you to monitor your package in real time.
Do you offer expedited shipping?
Yes, we offer several expedited shipping options for urgent orders. Please refer to our Shipping Policy for further details.
Can I ship to a different address than my billing address?
Yes, you can ship to any address you like. Just enter the delivery details at checkout.
How long does standard shipping typically take?
Standard shipping generally takes 7-9 business days, although this may vary depending on your location.
Do you offer free shipping on large orders?
Yes. Orders over $99 ship free within the contiguous US. See our Shipping Policy for details.
Can't find your answer?
Contact support