Below FAQ are some common concerns of our customers.
If you have other questions, please just send it to info@online-vitamins.com.
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- Pre Sale Questions
- Shipping Questions
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Pre Sale Questions
Q: Do you offer bulk or subscription discounts on vitamins?
No not at this time, possibly in the future.
Q: Are your supplements third-party tested for quality and purity?
Yes. Our supplements are manufactured in facilities that follow strict quality standards, and our products are tested for purity and potency so you can feel confident in what you're taking.
Q: Do you offer next-day delivery?
Yes, next-day delivery is available for selected items and regions. Please check our shipping policy for more details.
Q: Are your supplements suitable for dietary needs like vegan or gluten-free?
Many of our products are vegan, gluten-free, or free from common allergens. You can filter by dietary preference on our site to find the options that suit your needs.
Q: Can I set up a recurring order for my vitamins?
No not at this time, possibly in the future.
Q: Do you sell prescription medications?
No, we don't. We specialize in over-the-counter vitamins and dietary supplements, not prescription or compounded medications.
Q: What is your return policy?
Our return policy varies by product type. Please check our Returns & Refunds page for detailed information.
Q: Can I see the ingredients and supplement facts for your products?
Absolutely. Full ingredient lists and supplement facts are available on every product page so you know exactly what's inside.
Q: Are your supplements FDA-approved?
Dietary supplements aren't FDA-approved, but ours are produced in FDA-registered, GMP-compliant facilities that meet strict quality and safety standards.
Shipping Questions
Q: Can I track my order in real-time?
Yes, once your order is shipped, you'll receive a tracking number that allows you to monitor your package in real-time.
Q: Do you offer expedited shipping?
Yes, we offer several expedited shipping options for urgent orders. Please refer to our shipping policy for further details.
Q: Can I ship to a different address than my billing address?
Yes, you can ship to any address you like. Just enter the delivery details at checkout.
Q: How long does standard shipping typically take?
Standard shipping generally takes 7-9 business days, although this may vary depending on your location.
Q: Do you offer free shipping on large orders?
Free shipping is available on orders over a certain amount. Please check our shipping policy for details.