Shipping Policy

SHIPPING POLICY: updated 8/21/1024

Carriers:

Our carriers include USPS (United States Postal Service) and UPS.
P.O. Box, APO/FPO, Alaska, Hawaii, and Puerto Rico orders will ship via USPS only.

Payment:
Payment in full is required prior to your order shipping.

Business Days / Holidays:
Orders ship Monday through Friday and must be received by 2:00 pm CST in order to qualify for same day shipping. All others will ship the following business day, EXCLUDING holidays and weekends.

Transit Times:
Our transit times are based on USPS and UPS estimated delivery days. Transit time BEGINS when the carrier has accepted the package. We DO NOT guarantee receipt of your order in the stated number of days provided at check out due to intermittent carrier issues, inclement weather, or other factors out of our control. Once your package has transferred to the carrier it is no longer within our control.

Shipping Options:

SAME DAY SHIP   

Guaranteed to ship same day ordered if placed by 2:00 pm CST | M-F only. 

Delivers in 1 - 5 business days. 

STANDARD GROUND

Delivers in 1 - 5 business days. 

VALUE SHIP

Ships via USPS Ground Advantage

Delivers in 1 - 14 business days depending on location. 

USPS PRIORITY EXPRESS

Delivers in 1 - 2 business days. Saturday delivery is NOT guaranteed per carrier. 

UPS NEXT DAY AIR

Delivers in 1 business day. Saturday delivery is NOT guaranteed per carrier. 

UPS 2nd DAY AIR

Delivers in 2 business days. Saturday delivery is NOT guaranteed per carrier. 

UPS carriers may NOT deliver Next Day Air on Saturday if your order ships on Friday. Saturday is only considered a delivery day when Priority Saturday Service is chosen. This service requires an additional fee. 

If you would like guaranteed Saturday Delivery please contact customer service at info@sterilesolutionsllc.com before 1:30pm CST. 

ORDERS WITH EXPRESS OR NEXT DAY AIR SHIPPING FEES PAID ON FRIDAY AFTER 2PM WILL NOT SHIP UNTIL THE FOLLOWING MONDAY. 

Tracking Information:
Please retain your tracking information in order to track your delivery’s progress.
If you do not receive a tracking number within 24 hours of receiving a shipping notification, please contact us as soon as possible. It is the customer’s sole responsibility to retain the tracking information provided at the time of shipping and follow the delivery progress of their package.

WE DO NOT OFFER REFUNDS ON STOLEN PACKAGES.

Any disputed delivery MUST be reported within 3 days of the package’s scanned delivery date in order to begin an investigation with the carrier.

RETURNED TO SENDER packages will be refunded minus the shipping fee paid.